IT Services News

Each month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Here are some of the comments provided by our customers in February, and the team or individual who deserved the good praise. “Richard … Continue reading “Customer feedback for February”

Core Infrastructure Services are currently upgrading the University’s Identity Management system to version 8.0. The new version will bring our Identity system into a supported version of the product and will bring some great new benefits to IT Services and the University, including: Replace legacy Alta HR data with Core Systems data to allow more … Continue reading “Identity Management system upgrade”

Advanced Research Computing (ARC) launch the BEAR Data Transfer Service this week. This service enables researchers to transfer large volumes of data between research organisations, using bulk data shipping technology. How does it work? The software running the service is called Globus – also known as GridFTP, depending on which research organisation the researcher is … Continue reading “BEAR Data Transfer Service”

Celebrate International Women’s Day – Sunday 8 March – with LinkedIn Learning. We’ve pulled together a selection of courses, so there should be something for everyone. Proven Success Strategies for Women at Work Body Language for Women Women in Leadership Executive Presence: Tips for Women Becoming a Male Ally at Work Haven’t signed up for … Continue reading “International Women’s Day”

National Apprenticeships week fell on 3 to 7 February this year. Several apprentices from IT Services were involved in events marking the week. The first event, held in the Rotunda above the Bramall Music Hall, was an Open Day where apprentices could showcase the brilliant work they do. Jared Alforque and Mitchell Hodgson from the … Continue reading “ITS apprentices shine at National Apprenticeship Week events”

In the last edition of the newsletter, we gave you a choice of charities for IT Services to support in line with the the Birmingham in Action campaign. Which charities did we vote in? Voting closed on Wednesday 5 February. We’re pleased to announce that IT Services will be supporting the following three charities: Acorns … Continue reading “IT Services in Action: Charities chosen”

Back to the juggle of priorities? Papers piling up? Or is your inbox multiplying emails? In this interactive workshop Paul O’Rourke, Change Manager, will share some simple changes that you and your team can make to organising your office environment – assisting you to ‘make important things happen’. During the session you will have the … Continue reading “Five simple steps to improve your productivity”

Paul O’Rourke, Strategic Change, explains how he and his colleague, Mike Rush, are supporting IT Services in the delivery of the new Digital Strategy.  What’s the background? Over the last year, you may have been involved with the creation of the new Digital Strategy; perhaps you’ve heard murmurings about ‘change’. The University is in fact … Continue reading “Strategic Change in IT Services”

Each month we share a snapshot of some of the great feedback we receive from customers across the University about the fantastic customer service and support they receive from IT Services staff. Here are some of the comments provided by our customers in January, and the team or individual who deserved the good praise. “Paul … Continue reading “Customer feedback for January”

You may be aware that the BEAR team runs Software Carpentry courses on Python, MATLAB and R with the assistance of a number of trained instructors from across the University. We’d like to encourage more people to get involved as course helpers. You don’t need to be trained in the software, but you should have … Continue reading “BEAR Software Carpentry courses”